3.6 based on 148 customer reviews
43
12
15
24
Good
Good
Good
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in all countries.
148 Customer Reviews
Son fantásticos.
NW-WS623 04/10/2025 by kayku (Spain) Verified Purchaser Verified
Estos auriculares son fantásticos en todos los sentidos. Tuve hasta el verano pasado (2024), y digo tuve porque no se donde lo guardé o perdí, el modelo NWZ-W273S o W274S en color blanco del año 2013 ó 2014, iban genial sin fallos. Encontré este modelo en muy buen estado por no decir nuevo a un precio competitivo en una website española de segunda mano y no dudé en adquirirlo porque para mis rutinas al aire libre, sobre todo en invierno, son ideales. Espero que me duren muchos años, tantos como mi antiguo modelo, tantos como todos los Xperia que tuve y tengo, y, tantos años como el Vaio desde donde estoy escribiendo estas palabras. Un cordial saludo a todos. Kiko.
Excellent
Excellent
Excellent
Translation currently unavailable, please try again
Catastrophe
NW-WS623 23/05/2025 by Ecouteur (France)
Je suis extrêmement déçu par mon expérience avec Sony. Je n’ai jamais reçu mon produit, malgré mes efforts pour faciliter la livraison en acceptant qu’elle soit faite à l’endroit préféré par l’entreprise. Sony semble n’avoir aucun contrôle sur son service de livraison, ce qui est inacceptable pour une entreprise de cette envergure. Après un mois d’attente, au lieu de me proposer une solution ou une nouvelle tentative de livraison, on m’a simplement remboursé. Aucune alternative ne m’a été offerte, ce qui montre un manque total de considération pour le client. Je n’achèterai plus jamais chez Sony.
Poor
Poor
Poor
Translation currently unavailable, please try again
Bonjour et merci pour votre avis. Nous sommes désolés d'apprendre votre expérience et comprenons votre frustration. Bien que nous mettions tout en œuvre pour garantir des livraisons fluides, nous regrettons que votre commande n'ait pas été traitée comme prévu. Nous apprécions vos commentaires et les partagerons en interne afin d'améliorer notre service.
THE BEST MODEL EVER PRODUCED AND BOUGHT
NW-WS625 10/05/2025 by CASBAR (United Kingdom)
I LOVE THIS PRODUCT, I HAVE BOUGHT SEVERAL OF THEM. I LOVE SWIMMING WITH IT. BEST EXPERIENCE. GREAT PRODUCT AND QUALITY. SONY, PLEASE DON'T STOP MANUFACTURING THIS PRODUCT. ALL THE NEW SHOKZ PRODUCTS ARE NOWHERE AS GOOD AS THIS PRODUCT.
Excellent
Excellent
Excellent
Toujours satisfaite de ce modèle
NW-WS623 29/03/2025 by Marierunning (France)
C est mon deuxième casque Sony, je voulais la version Bluetooth, pas déçue comme avec mon premier. Hyper simple à utiliser, super son, excellent maintien. Suis dans ma bulle.
Excellent
Excellent
Excellent
Translation currently unavailable, please try again
Don’t go for Bluetooth version
NW-WS623 23/02/2025 by Emma8987410 (United Kingdom)
I wore these once kitesurfing and the Bluetooth function was connecting and disconnecting all the time. If I pressed any button on that side, the headset beeped continuously and I could only stop it by turning it off. I have had the non-Bluetooth version before and it was great - lasted me 3 years! It is now really hard for me to send them back - the website is rubbish when it comes to customer service, unless you want the manual but i already had that. £109 from an airport shop - a waste of money as I can’t even just use the mp3 aspect without the Bluetooth kicking in.
Excellent
Average
Good
Hi,
Thank you for your feedback.
We're sorry to hear that the NW-WS623 quality isn't up to your liking, this is not the norm as we strive to deliver the best quality possible.
You can hear the beeping sound when the ambient mode is switched on, you can switch it off by following the steps here: https://cutt.ly/jrr3nITw
If the issue remains, follow the steps below and test again:
1. Make sure that the Walkman is updated: (Windows: https://cutt.ly/9rr3QL5v), (Mac: https://cutt.ly/Crr3Whhu).
2. Restart the Walkman: https://cutt.ly/Arr3WSBn
3. Reset it: https://cutt.ly/Qrr3WBfb
4. In case the issue persists, perform a factory reset: https://cutt.ly/4rr3EJor
Moreover, if you need any further assistance, please contact us with your case reference number using the details here: https://cutt.ly/heoRCkdW
Menna @Sony Support UK
Super Klang mit langanhaltenden Akku
NW-WS623 31/01/2025 by Uli1990 (Germany) Verified Purchaser Verified
Die Lieferung erfolgte zügig. Die Ladezeit ist schnell und der Akku hält lange. Die Bedienung kann durch die gut angeordnete Knöpfe erfolgen.
Excellent
Good
Excellent
Translation currently unavailable, please try again
Terrible Product and Service
NW-WS623 14/11/2024 by Smithy1977 (United Kingdom)
Completely not user friendly and it is impossible to connect to the headphones to music center for PC. Impossible to speak to anyone from customer service
Average
Poor
Poor
Hi,
Thank you for your feedback.
We are sorry to hear that you have issue with connecting your NW-WS623 with your PC.
You can learn more on how to transfer content from a Windows computer using Music Center for PC: https://cutt.ly/LeKywj93
If your computer doesn't recognize your Walkman, you can try these steps: https://cutt.ly/meKyrECh
Regarding reaching our customer service, you can contact us using this link: https://cutt.ly/leABWCVc
Ahmed @Sony Support UK
Inutilisable
NW-WS623 24/10/2024 (France)
J'ai acheté ce nouveau Walkman Sony pour l'utiliser en piscine, car il était chaudement recommandé par certain sites ... et je le regrette AMÈREMENT. Il est impossible de nager le crawl ou le dos : les oreillettes dépassent tellement de l'oreille que chaque mouvement les délogent. 150€ pour ne pouvoir les utiliser que en brasse c'est cher payé... De plus, (malgré le fait que Sony donne plusieurs tailles d'embouts pour l'oreille), les oreillettes ne tiennent pas bien, et du coup de l'eau rentre rapidement dans les oreilles, ce qui rend le son instable (l'eau rentre et sort, ce qui fait que on entend bien, puis comme s'il y avait une sourdine, puis bien à nouveau... c'est exaspérant). J'ai dû les remettre presque tous les 50m de nage. J'ai essayé en dehors du bonnet, dedans, à moitié dedans, à moitié dehors, et j'ai perdu un temps fou sans trouver de bonne solution. Les écouteurs ont un design contre intuitif qui met du temps à se comprendre car ils passent au dessus de l'oreille (mais qui n'apporte rien par rapport a la concurrence). Franchement, c'est de l'argent gâché, je suis très insatisfaite de cet achat.
Fair
Poor
Poor
Translation currently unavailable, please try again
Bonjour,
Nous vous prions de bien vouloir accepter nos excuses pour les désagréments occasionnés.
Veuillez consulter les remarques sur la baignade dans une piscine ou dans la mer sur le lien ci-dessous:
https://cutt.ly/oeFeun0l
En ce qui concerne le son qui devenu sourd quand vous nagez, veuillez consulter le lien ci-dessous :
https://cutt.ly/EeFeiDdT (copiez-collez cette adresse dans votre navigateur).
Soukaina @Sony Support FR
Good
NW-WS623 28/08/2024 by Johnf60 (United Kingdom)
Overall good. But could be great. Fit ok but know matter what tips I use the feel like they are going to fall out even pushing them in more doesn't help and they become uncomfortable to wear. The sound quality is fine but nothing special. I would expect alot better for the price point., especially from sony.
Average
Average
Average
Hi Johnf60,
Thank you for your review.
We're glad to hear that you're enjoying your NW-WS623.
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop products to what suits your needs. Rest assured, we have raised your feedback as voice of customer, to the concerned team for future consideration.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Publicité mensongère
NW-WS623 05/08/2024 by VraimentDéçu (France)
Lorsque j'ai acheté ces écouteurs sur le site Internet de Sony, la page de description du produit indiquait toutes les caractéristiques des écouteurs et l'inclusion d'une télécommande pour contrôler ces derniers via bluetooth (cf. capture d'écran du site Internet lors de mon achat). A la réception, les écouteurs étaient seuls, sans télécommande. J'ai donc crû à un oubli et contacté Sony. On m'a répondu que la télécommande était incluse avec un autre modèle, pas avec le mien. J'ai donc insisté, car je ne trouvais pas honnête de décrire la télécommande pour le modèle que j'avais acheté pour m'affirmer par la suite que ce n'était pas le cas. La réaction de Sony a été de confirmer que la télécommande n'était pas incluse et de modifier leur site pour préciser, après coup, que la télécommande n'était incluse que pour le modèle 16Go, modèle qui ne peut visiblement même pas être sélectionné, car le seul modèle disponible est celui que j'avais commandé, le modèle 4Go. Bref, de la publicité mensongère, vraiment indigne d'une marque aussi réputée!
Fair
Good
Average
Translation currently unavailable, please try again
Bonjour,
Merci pour votre commentaire.
Nous tenons à vous informer que le NW-WS623 n'a pas de télécommande dans la boîte.
Veuillez consulter le lien ci-dessous pour plus d'informations :
https://cutt.ly/9exVQqC2
(copiez-collez cette adresse dans votre navigateur).
Soukaina@Sony Support FR
short shelf life
NW-WS623 30/04/2024 by JayStar (United Kingdom)
This is not the first of these mp3 players I have bought and only one has ever lasted more than a year. The last two only worked for six months and nine months. I follow the instructions and take care of the product. I've had this less than a month and already it has switched itself to 'shuffle' which is no good for audiobooks, and the sound in one speaker disappeared for an hour. If I knew of another product with the same spec I would buy it instead.
Good
Fair
Good
Hi,
Thank you for your feedback.
We're sorry to hear that you're facing difficulties with NW-WS623.
-Try to clean it following this:https://cutt.ly/seqCd0SJ
-Try to make sure that the software version is up-to-date:
Windows > https://cutt.ly/seqCphR6
Mac > https://cutt.ly/YeqCazPe
-Reset: https://cutt.ly/veqCa32P
If the issue remains, you can contact us using this link: https://bit.ly/2NwYLXL
Maryam @ Sony Support UK
SONY WATERPROOF WALKMAN
NW-WS623 16/02/2024 by TERESA123 (United Kingdom)
LOVE THIS PRODUCT, IT IS MY SECOND PAIR AND LOVELY FOR SWIMMING
Good features but won't stay in ears when swimming
NW-WS623 11/02/2024 by Dabza (United Kingdom)
Bought these but don't stay in ears when swimming :( and also never received wrist remote that was ment to be included,
Average
Fair
Excellent
Hi Dabza,
Thank you for your feedback.
We're sorry to learn that the earbuds don't stay in your ears while swimming.
We recommend checking the following link explaining the difference between the regular earbuds and the swimming earbuds: https://cutt.ly/TwVAwtsG, and this one explaining how to switch to the swimming buds: https://cutt.ly/RwVAwRhr
And this link explains how to wear it: https://cutt.ly/SwVAtdSU
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Great earphones
NW-WS623 04/02/2024 by Flumble72 (United Kingdom)
Bought to replace my old walkmans and these are not a disappointment
Excellent
Excellent
Excellent
Belle qualité d'écoute.
NW-WS623 16/11/2023 by Patcool (France)
Aucun problème, conforme à l'attente. Pratique et efficace.
Excellent
Excellent
Good
Translation currently unavailable, please try again
Réception non conforme à la désignation
NW-WS623 05/11/2023 by papifoma (France)
Je suis déçu de n'avoir pas la télécommande qui pourtant est normalement présente dans la désignation du casque. Handicapés d'une épaule je comptais vraiment sur cet accessoire pour piloter le casque. Sinon je l'utilise en course à pied et à la piscine . Globalement correct pour un appareil étanche, son manque de relief mais rien de catastrophique.
Average
Good
Fair
Translation currently unavailable, please try again
Bonjour ,
Merci pour votre commentaire.
Nous vous prions de bien vouloir accepter nos excuses pour les désagréments occasionnés.
En ce qui concerne l'acquisition de la télécommande, veuillez contacter notre assistance.
Nous vous invitons à vérifier ce lien : https://bit.ly/3q1uTau
(copiez-collez cette adresse dans votre navigateur).
Safwa @Sony Support FR
Leider nicht mehr so Robust wie es angefangen hat.
NW-WS623 01/11/2023 by J_u_l_i_a_n (Germany) Verified Purchaser Verified
Nachdem ich 10 Jahre den NWZ-W273S genutzt habe und er dann leider an Altersschwäche gestorben ist habe ich mir diesen zugelegt. Mit großer Hoffnung das dieser auch lange halten wird. Zur Nutzung: Ich finde alles intuitiv und bequem zu tragen. Sound ist nicht wie Bose und jedoch alles meckern auf hohen Niveau. Beim Schwimmen mit den für Wasser vorgesehen Plugs ist es erst extrem schlecht, jedoch wenn Wasser ins Ohr kommt hört es sich wieder gut an. Leider hielt mein Spaß nicht lange an, da nach schon 5 Monaten eine Steuerung nicht mehr möglich war.
Good
Good
Excellent
Translation currently unavailable, please try again
Hi,
danke für dein Feedback und es tut uns leid, dass dir einige Sachen nicht gut gefallen.
In Bezug auf die Tonqualität kannst du wählen, ob die Tonqualität oder die Verbindungsstabilität Priorität hat: https://cutt.ly/SwTeuvJ2
Da wir mehr Informationen benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen: http://bit.do/fJYmt (kopiere den Link und füge ihn in ein neues Browserfenster ein).
Gehad @Sony Support DE
Ottimo prodotto, ma dura poco
NW-WS623 29/09/2023 by Maxoss5 (Italy)
Quando funziona è ottimo, purtroppo si guasta dopo poco tempo. Lo acquisto tutti gli anni perché, nonostante tutto, quando funziona, mi permette belle esperienze. Purtroppo l’ultimo che ho comprato, a fine luglio 2023,è durato il tempo di una nuotata…
Excellent
Excellent
Excellent
Translation currently unavailable, please try again
Ciao, ci dispiace sentire che hai avuto problemi con il tuo Walkman Sony modello NW-WS623.Capiamo che sei un cliente fedele e che sei rimasto deluso dalla durata del tuo ultimo prodotto.Per darci la possibilità di investigare ulteriormente sul problema del prodotto, ti suggeriamo di contattarci qui:https://cutt.ly/nX872mc (copia e incolla il link in una nuova finestra del tuo browser).
Sami @Sony Support IT
Fantastic and practical
NW-WS625 25/09/2023 by Mickymahou (United Kingdom)
Excellent product but poor availability which makes you look for other brands
Excellent
Excellent
Excellent
Réduction bruits
NW-WS623 18/08/2023 by Arthur2005 (France)
Très bon produit, plus efficace que le précédent nwz w....qui était déjà un bon Walkman.
Excellent
Excellent
Excellent
Translation currently unavailable, please try again
Broke after two uses
NW-WS625 09/08/2023 by Melakahn (United Kingdom)
Purchased these at the airport to swim with on holiday. Broke after two uses and returned for a refund.
Average
Poor
Average
Hi Melakahn,
Thank you for your feedback and we're sorry to hear that you returned the headphones!
Please be assured that we will pass your feedback through the appropriate channels to ensure that it can be incorporated into future designs.
Don't hesitate to contact us by phone, chat support or email using the details here: https://bit.ly/3xPUapp with any further feedback you may have, we always love to hear from our customers!
Mennah @Sony Support UK
Kleine Schwächen
NW-WS623 05/08/2023 by Nadja717 (Germany) Verified Purchaser Verified
Das sind meine dritten Schwimmkopfhörer von Sony. Die letzen beiden haben sich irgendwann aufgehängt und gingen nicht mehr an. aber wie sagt man so schön? Alle guten Dinge sind drei. Leider steht nirgendwo geschrieben das die Bluetooth Funktion nicht beim schwimmen funktioniert. Des Weiteren wird es immer schwerer gute Musik als MP3 auf dem Stick zu ziehen. Da muss Sony sich was einfallen lassen
Average
Good
Good
Translation currently unavailable, please try again
Hi Nadja717,
vielen Dank für dein Feedback. Wir leiten es intern weiter, damit es berücksichtigt wird. Prüfe bitte den folgenden Link bezüglich der Bluetooth-Funktion: https://cutt.ly/QwfdbkQb
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://bit.ly/3ml4Zzn
Hadir @Sony Support DE
Super zum Schwimmen aber der Akku hält nicht lange
NW-WS623 31/07/2023 by Max6cool (Germany) Verified Purchaser Verified
Zum Schwimmen echt cool aber leider hält der Akku nicht 12h Stunden
Average
Good
Fair
Translation currently unavailable, please try again
Hi Elias Marius Jalowietzki,
danke für dein Feedback und es tut uns leid, dass du mit der Akkulaufzeit nicht zufreiden bist .
Die unter dem folgenden Link aufgeführten Werte geben die ungefähre Betriebsdauer des Akkus an, wenn Inhalte kontinuierlich wiedergegeben werden:
https://cutt.ly/3ws1RCPg
Ansonsten muss der Walkman immer auf dem neusten Stand sein, sodass du das Beste von deinem Gerät genießen kannst.
Die letzte Firmware Version findest du immer unter dem folgenden Link: https://cutt.ly/zws1Tubf
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen: http://bit.do/fJYmt
Gehad @Sony Support DE
Must be improved
NW-WS623 18/07/2023 by NirZ (United Kingdom)
Teh Earbuds are falling all the time and the microphone is not functioning during phone calls. In addition, It is very difficult to purchase the original M size Earbuds from Sony.
Average
Average
Average
Hi NirZ,
Thank you for your review.
We're sorry to hear that you're facing difficulties with the earbuds and the microphone of your NW-WS623, this is not the norm as we strive to deliver the best quality possible. For the microphone issue, could you try the below steps:
— Make sure that the device is up-to-date, you can find the latest firmware update as below:
Windows: https://bit.ly/44YkPRr
Mac: https://bit.ly/44X8HAb
— Try to test the Walkman with other devices and check if the same issue remains.
— Reset the device from here: https://bit.ly/44xt6f7
You can also find the part number for the medium size of the earbuds as below:
Standard type:
**For Black, Blue: 327525401
**For Greyish White, Lime Green: 456489801
We recommend looking for them here: https://bit.ly/3ywN7EK . Or you can look for them on any online website.
Rest assure, your feedback has been raised to the concerned team, for future consideration.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Finalmente nuotare non è noioso
NW-WS623 09/07/2023 by Lalla17 (Italy)
Sono molto soddisfatta perché non riuscivo a nuotare perché mi annoiava terribilmente e adesso col mio walkman sony finalmente nuoto volentieri
Excellent
Excellent
Excellent
Translation currently unavailable, please try again
Equipo completo y de muy buena calidad
NW-WS623 06/05/2023 by Alfredin (Spain)
Compré este producto hace un mes, y la verdad que me ha sorprendido a bien
Excellent
Excellent
Excellent
Translation currently unavailable, please try again
NADA RECOMENDABLE
NW-WS623 22/04/2023 by Germán313 (Spain)
En tres meses ha dejado de funcionar y pongo una estrella porque no puedo puntuar más bajo. Me parece lamentable que con el dinero que cuesta y las “garantías” que ofrece el producto deje de funcionar en este periodo tan corto de tiempo. NO RECOMENDABLE
Fair
Poor
Fair
Translation currently unavailable, please try again
Hola Germán,
Gracias por compartir tu reseña con nosotros y sentimos que tengas algún inconveniente. En este caso, necesitamos más información sobre el problema del walkman, por lo cual deberías ponerte en contacto con nuestro Soporte técnico a través del siguiente enlace para ayudarte mejor: http://bit.do/eSCtP (copia y pega el enlace en tu navegador).
Dina @Sony Support ES
Contenta aunque todavia no he metido musica
NW-WS623 21/01/2023 by cucci cucci (Spain)
Me regalaron los auriculares por mi cumpleaños y estoy contenta, me falta meterles musica, que noes poco.
Good
Excellent
Excellent
Translation currently unavailable, please try again
Hola,
Gracias por compartir tu reseña con nosotros y nos alegra mucho que estás contento con el walkman. Te dejamos el siguiente enlace para transferir lamúsica a tu Walkman utilizando un ordenador: https://cutt.ly/A9fGfM0 (copia y pega el enlace en tu navegador).
Dina @Sony Support ES
Lo mejor mando a distancia para pasar la música
NW-WS625 01/11/2022 by Jymmy (Spain)
La principal característica que hizo que lo comprara fue disponer de mando a distancia. Permite cambiar las canciones o el volumen durante la carrera, entre otros, el mando es pequeño se lleva en un dedo a forma de anillo y manejan sus funciones con el dedo pulgar fácilmente, siendo cómodo su uso mientras se corre. Además la calidad del producto en su conjunto es genial, horas de duración del MP3 poco peso y fácil manejo de la aplicación para cargar canciones en el MP3.
Excellent
Excellent
Excellent
Translation currently unavailable, please try again
Great for use in pool as easy to use
NW-WS623 23/10/2022 by Aquamarine90 (United Kingdom)
This is my third pair of Sony waterproof headphones, which I find easy to control while swimming. They are comfortable and sound quality isn't bad. Obviously I do like the product, because of above reasons, however I am not happy with their lasting ability. The first pair I had lasted two years, second pair only fourteen months, this is with same usage. I look after them always clean and dry well after swimming in pool and have never used in the sea. Also the price has increased a lot as well over the year, I went for the Bluetooth this time as was only a small amount of money more, will be interesting to see how long this one lasts. I have recommended this products to many people who I swim with, as it helps to ease boredom of swimming an hour, whilst listening to audio books.
Average
Excellent
Excellent
Hi Aquamarine90,
Thank you for your feedback.
We're glad to hear that you're enjoying your headphones.
We hope you will continue to enjoy it for many more years to come!
Having read your feedback, we would like to understand more about the issues which you experienced with the first two for development and improvement purposes, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.
Hana @Sony support UK
Easy to use.
NW-WS623 21/07/2022 by Dot1a (United Kingdom)
These are the third and most expensive swimming MP3 players I have bought. They are better at keeping water out but I am very disappointed with the quality and level of sound which was much better on cheaper products. The maximum volume level is far too low .
Poor
Good
Good
Hi,
Thank you for your review.
We're sorry to hear that the level and quality of volume didn't meet your expectations. As an attempt to solve the issue we would like to highlight that our Walkman has a feature on it that limits the volume. The AVLS (Automatic Volume Limiter System) function reduces the risk of damage to ears from loud volumes. The AVLS function limits the maximum volume. AVLS has the following features.
AVLS limits the volume to a certain level.
AVLS prevents disturbances to others caused by loud volumes.
AVLS allows you to listen at a more comfortable volume.
In order to disable this feature, we recommend checking this link: http://bit.do/fUZGY.
We would also like to recommend this link that will guide you on how to adjust the volume: http://bit.do/fUZG8
You can also Reset the Walkman to factory settings from this link: http://bit.do/fUZHt
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Elshahat @Sony Support UK
Good product - shame about reliability
NW-WS623 06/07/2022 by Chris555 (United Kingdom)
Bought these from Amazon and was initially happy with the purchase. However after using them for a month they stopped charging. This was reported and they were exchanged. Have used them no more than 20 times since due to the pandemic and now the sound has failed on the left side earphone. A lot of money to pay for such a fragile product. With warranty now expired I guess my options are limited, but I’m sure not spending my money again on these.
Poor
Good
Average
Hi Chris,
Thank you for leaving your review, and we're sorry to hear that our product hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.
As an attempt of rectifying the issue, could you ensure that your Walkman is running on the latest software version by following these links: https://bit.ly/3c2w4lH (Windows) & https://bit.ly/3ABan6n (Mac)?
You can also follow the troubleshooting steps clarified on the following link: https://bit.ly/3anwa6X.
If the issue is still evident, try resetting the Walkman to its factory settings by following the steps here: https://bit.ly/3nKlHpc.
If the issue is still disrupting you, we'd love to offer extra assistance. Feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further!
Mennah @Sony Support UK
engineering ist nicht besonders durchdacht
NW-WS623 05/07/2022 by DEE_DJ (Germany) Verified Purchaser Verified
Ein Kophörer der Wasserdicht ist und fürs schwimmen gedacht ist, muss auch meiner Meinung nach auf dem Wasser bleiben (schwimmen ) können und nicht wie ein Stein unter dem Wasser verschwinden! Erst gekauft schon liegt er 15 m Tief im See, was sagt Sony -"ist nicht unser Problem" nun ja wenn das der Chef persönlich gehört hätte, wäre der mitarbeiter auf Japanische art bestraft )
Fair
Good
Good
Translation currently unavailable, please try again
Hi DEE_DJ,
vielen Dank für dein Feedback. Wir leiten es intern weiter, damit es berücksichtigt wird. Bezüglich der Tiefe, es ist in unserer Bedienungsanleitung empfohlen
Wenn du deinen Walkman in einem Schwimmbecken benutzen, tauche nicht tiefer als 2 m, während du ihn trägst. Prüfe bitte den folgenden Link: https://cutt.ly/rLpRTfA
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein)
Hadir @Sony Support DE
Ein wasserdichter Kopfhörer, untergetaucht!
NW-WS623 03/07/2022 by DEE Frie (Germany) Verified Purchaser Verified
Sorry, aber ein wasserdichter Kopfhörer muss auf dem Wasser auch schwimmen können! Beim Sprung ins Wasser ist er einfach weg und liegt auf 15m tiefen Grund .schade , ich hab den erst gekauft.
Average
Excellent
Excellent
Translation currently unavailable, please try again
Hi DEE Frie,
vielen Dank für dein Feedback. Wir leiten es intern weiter, damit es berücksichtigt wird. Das Gerät ist Wasserfest,
IP65/IP68 (IEC 60529) oder vergleichbares. Die technischen Daten vom Gerät findest du hier: https://cutt.ly/4LtwGAq
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein)
Hadir @Sony Support DE
prachtig apparaat met beroerde appleondersteuning
NW-WS623 22/06/2022 by MartijndeR (Netherlands)
Prima geluid, mooi vormgegeven, technisch echt in orde. Maar het met de hand laden van MP3's en vooral, van podcasts is ontzettend veel gedoe. iTunes voor de Mac bestaat niet meer. En Sony heeft helaas dat gat niet gevuld. Apple Music ondersteunt geen mp3 spelers. Als Mac gebruiker, is dit apparaat bruikbaar. Maar kreupel.
Good
Excellent
Poor
Translation currently unavailable, please try again
Hallo MartijndeR,
Bedankt voor je beoordeling.
Wij zijn blij om te horen dat je tevreden bent met je NW-WS623.
Graag willen wij je adviseren om onderstaande link te raadplegen voor hoe je muziek kan overbrengen naar een Walkman met behulp van een computer Windows of Mac.
https://bit.ly/3HP8DYI
Voor verdere ondersteuning kan je altijd even contact met ons opnemen met behulp van de onderstaande link.
https://cutt.ly/mTLicVp
Groeten,
Tarik@Sony Support NL
Vieles besser als das Vorgängermodell
NW-WS623 08/04/2022 by HeinBloed (Germany) Verified Purchaser Verified
Man kann besser alles bedienen, auch wenn man den Walkman aufbehält.
Excellent
Excellent
Average
Excellent
Translation currently unavailable, please try again
Génial
NW-WS623 07/03/2022 by manu0668 (France)
Excellent, enfin on peut nager et écouter de la musique ! Si il y avait la radio en plus ca serait 20/20
Excellent
Excellent
Excellent
Excellent
Translation currently unavailable, please try again
Bonnes performances sous l'eau
NW-WS623 30/12/2021 by Kjcm (France)
Je cherchais une manière d'écouter de la musique pendant mes séances de natation et ces écouteurs m'ont donné satisfaction, mais il faut savoir gérer les fichiers audio MP3 ou autres (téléchargement et copie sur le casque)
Excellent
Excellent
Average
Good
Translation currently unavailable, please try again
Tevreden
NW-WS625 19/11/2021 by Tvkmez11 (Netherlands)
Goed geluid, lange batterijduur, comfortabel. Minder geschikt om te bellen, en vervelend dat oordopjes makkelijk erafkomen. Alles bij elkaar dik tevreden.
Excellent
Excellent
Excellent
Good
Translation currently unavailable, please try again
Hallo Tvkmez11,
Bedankt voor je beoordeling.
Vervelend te horen dat je problemen ondervindt tijdens het bellen.
Door middel van de onderstaande link kan je de walkman even updaten.
https://cutt.ly/MTDHBPZ
Tevens kan je de onderstaande link benaderen voor meer informatie over het verwisselen van de oordopjes.
https://cutt.ly/XTDJlNe
Voor verdere ondersteuning kan je contact opnemen met onze technische ondersteuning.
https://cutt.ly/dTDEjai
Groeten,
Dalia @Sony Support NL
bedingt geeignet
NW-WS623 01/11/2021 by ThoNei (Germany) Verified Purchaser Verified
Gutes Gerät, das leider für gesprochenes Wort (z. B. Podcasts) im Wasser viel zu leise ist. Auch das Wechseln zwischen Musik und Podcasts funktioniert nur mühsam und eher zufällig. Vielleicht wird ein mögliches zukünftiges Softwar-Update das ansonsten ordentliche Gerät brauchbarer machen.
Translation currently unavailable, please try again
Hi ThoNei,
Vielen Dank für dein Feedback.
Es tut uns leid, dass bei dir ein Problem beim Umschalten zwischen Musik und Podcasts aufgetreten ist. Bitte stelle sicher, dass du die aktuelle Version ständig prüfen: https://cutt.ly/KTdXV6K
Setze das Gerät auf Werkszustand zurück, wie es hier beschrieben wurde: https://cutt.ly/HTdXvO0
Wir leiten dein Feedback bezüglich des Tons gerne weiter. Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein).
Hadir @Sony.DE
Probleme bei Inbetriebnahme
NW-WS623 25/10/2021 by ML2006 (Germany) Verified Purchaser Verified
Obwohl die Kurzanleitung Symbolen eindeutig erscheint kommt es zu Fragen die beantwortet werden sollten. 1. die Inbetriebnahme per Bluetooth auf dem iphone hat funktioniert 2. die Inbetriebnahme per Windows-PC - Musiktransfer vom PC auf HeadSet und Wiedergabe macht Probleme. 3.ich wünsche mir, diesen HeadSet sowohl als MP 3 Player, ohne Handy zu benutzen, als auch als HeadSet nur in Verbindung mit dem iphone 4. Ein Manual/Bedienungsanleitung für dieses spezielle Problem in Deutsch wäre optimal.
Good
Excellent
Good
Fair
Translation currently unavailable, please try again
Hi,
danke für dein Feedback. Da wir mehr Informationen benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://bit.ly/3ceLq0x (kopiere den Link und füge ihn in ein neues Browserfenster ein).
Radwa@Sony Support DE
Correct
NW-WS623 05/10/2021 by BVC13 (United Kingdom) Verified Purchaser Verified
The design is very nice. It's nice to have several sizes for the ear. However it's not very stable while running and the sound is not so clear.
Average
Good
Good
Average
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Walkman, and hope you continue to enjoy it for years to come. We're glad to keep you as one of our loyal Sony family members.
We recommend trying different ear tip sizes till you find the one that suits you, so that it won't fall from your ears.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Sawy @ Sony Support UK
Buon prodotto, lo consiglio
NW-WS623 22/09/2021 by Zuccher (Italy) Verified Purchaser Verified
Sono soddisfatto del materiale, della qualità dell'audio e dei vari comandi disponibili. Unica nota negativa è che lo sportivo si deve abituare alle fattezze delle riduzioni in plastica delle cuffie, che non sono ergonomiche. Magari si potrebbero fare in un materiale memory form.
Excellent
Good
Good
Good
Translation currently unavailable, please try again
Buon prodotto
NW-WS623 15/09/2021 by Gabry7799 (Italy) Verified Purchaser Verified
Il prodotto è buono, anche se perde un po’ di qualità linea acqua di mare (non so se lo stesso effetto si avrebbe in piscina ) ad ogni modo diciamo a contatto con l’acqua si abbassa un po’ il volume, ma tutto sommato si sente molto bene , è piacevole E ha una buona autonomia
Good
Good
Good
Excellent
Translation currently unavailable, please try again
Negativo
NW-WS625 03/08/2021 by cri71 (Italy) Verified Purchaser Verified
Scarsa la Batteria per l'uso con il Bluetooth 1h circa. Audio basso Sono in assistenza per ora perché non davano più segni di vita.
Poor
Average
Poor
Translation currently unavailable, please try again
I love this!
NW-WS623 13/07/2021 by Sarv (United Kingdom) Verified Purchaser Verified
This walkman has made my swim sessions way more delightful. It was more like a dream for me to be able to listen to music while swimming. Sony has made it come true. The sound quality is really good. Operating it is very simple. It has very clear instructions online. I hope Sony offers some app support in the future so that we can use offline music stream services like Amazon music, etc. I also wish it came with a case! What else can I say? I love my walkman.
Excellent
Excellent
Excellent
Excellent
Expected top quality but low volume
NW-WS623 01/07/2021 by VarSan (Netherlands) Verified Purchaser Verified
I enjoyed the same model without Bluetooth for many years, so knew what to expect - great build quality, usability, etc. There was one unpleasant change though. The volume seems to be set lower now, so with waterproof endings I can barely hear my music when swimming. The extra price for the Bluetooth is a bit too much but it's a must have these days. Bluetooth connection speed is okay
Fair
Good
Excellent
Excellent
Translation currently unavailable, please try again
No se oye
NW-WS623 25/06/2021 by Amarok (Spain) Verified Purchaser Verified
El nivel de audio es bajísimo u no lo he podido aumentar de la forma que indican en el manual de usuario.
Poor
Poor
Poor
Poor
Translation currently unavailable, please try again
Hola,
Sentimos que tengas algún inconveniente con el walkman. Sin embargo, te recomendamos seguir las instrucciones que se indican en este enlace para intentar solventar el inconveniente del sonido: https://cutt.ly/WmiN8xy (copia y pega el enlace en tu navegador)
Si necesites asistencia adicional, deberías ponerte en contacto con nuestro Soporte técnico a través del siguiente enlace y estaremos encantados de ayudarte: http://bit.do/fLHsL (copia y pega el enlace en tu navegador).
Soporte Técnico de Sony España.
Viel viel viel zu leise!!!
NW-WS623 23/05/2021 (Germany) Verified Purchaser Verified
in lauter Umgebung wie Schwimmbad oder Whirlpool nicht nutzbar. Selbst einem Podcast zu folgen ist nicht möglich, da die Lautstärke zu sehr begrenzt wird. Für den Einsatzzweck Wasser- und Sportumgebung nur wegen zu geringer Lautstärke völlig unbrauchbar. Ansonsten gute Paßform und Funktionalität.
Poor
Fair
Good
Average
Translation currently unavailable, please try again
El servicio pésimo y el aparato también
NW-WS623 03/03/2021 by Albitakunkta (Spain) Verified Purchaser Verified
Lo compre y nunca ha funcionado. El bluetooth es un desastre y no funciona debajo dela gua
Poor
Poor
Fair
Poor
Translation currently unavailable, please try again
Hola,
Sentimos que tengas algún inconveniente con el walkman. Sin embargo, necesitamos más información sobre el problema de la conexión Bluetooth y el funcionamiento debajo del agua, por lo cual deberías ponerte en contacto con nuestro Soporte técnico a través del siguiente enlace para ayudarte mejor: http://bit.do/eSCtP (copia y pega el enlace en tu navegador).
Soporte Técnico de Sony España.
Improvement on previous model.
NW-WS623 26/01/2021 by Divot (United Kingdom) Verified Purchaser Verified
I bought this for my wife, as I have an older model. The improvement of Bluetooth is great for listening to the radio in the hot tub!
Good
Excellent
Excellent
Good
Great sound...
NW-WS623 19/12/2020 by EA_EA (United Kingdom) Verified Purchaser Verified
I bought it one year ago. It is great product. Nice sound and useful. I can advise it. Only one problem there is not alert for finish battery. It is say low battery and close.
Good
Good
Excellent
Excellent
Hi EA_EA,
Thank you for your review.
We're happy that you're enjoying the Walkman.
Regarding the battery notification, you can also check the OPR lamp to know the battery status, you can find more info on the Help Guide here: http://bit.ly/34MoUva.
Sony support team
Nieuwere versie van mijn vorige MP3 met bluetooth
NW-WS623 04/12/2020 by gfrstaals (Netherlands)
Na meer dan 10 jaar met vorige MP3 nu deze met bluetooth functie; Goed geluid en beste om te gebruiken bij hardlopen.
Excellent
Good
Excellent
Good
Translation currently unavailable, please try again
Disappointment over and over
NW-WS623 / NW-WS625 02/12/2020 by Moe H (Canada)
1- Doesn't pair easily and have to manually pair it every time I use it. 2- When wanted to download music , I needed to download my music from Spotify to another SW then download my songs into Sony. i tried a couple SWs and didn't work so I lost this option. (too much hustle) 3- I usually use it 4 days a week when running. I stopped for 10 days and now it's dead. 4- Went to the store to check on the warranty. after 6 months by 1 day , its void but they said the problem is in the base charging which they don't carry. Overall, I think its too much for a headphone.
Average
Average
Fair
Poor
When it works it's amazing... but they die
NW-WS623 / NW-WS625 14/11/2020 by JamT (Canada)
I have purchased this twice now because I love the functionality so much. Both had the same issue though. Once I was out of the one year warranty period the battery stopped holding a charge and I could not use the thing anymore. Both times it happened pretty abruptly. Very disappointing because I love them otherwise.
Good
Good
Excellent
Good
Calidad y prestaciones sin competencia
NW-WS625 27/10/2020 by Romanichit (Spain)
Es el tercer aparato que compro, el motivo, les doy mucha tralla deportiva
Average
Excellent
Good
Good
Translation currently unavailable, please try again
Brilliant
NW-WS623 20/10/2020 by Barehands (United Kingdom) Verified Purchaser Verified
I use it when gardening. Just wished I’d bought the one with the controls on a ring.
Excellent
Good
Excellent
Good
produit de qualité mais pas adapté pour courir
NW-WS623 19/10/2020 by Sebb75 (France) Verified Purchaser Verified
C'est un produit de qualité , mais il ne reste pas en place lors d'un jogging (sauf sous un bonnet)
Excellent
Excellent
Poor
Excellent
Translation currently unavailable, please try again
Très bon lecteur dans l'ensemble
NW-WS623 14/10/2020 by Licoeurne (France) Verified Purchaser Verified
J'avais déjà un ancien modèle dont j'étais satisfaite mais qui est tombé en panne après quelques années de loyaux services. Ce modèle lui est supérieur: j'apprécie de pouvoir y stocker de la musique pour accompagner mes footings sans avoir besoin de se charger avec un téléphone, et j'apprécie aussi la fonction bluetooth pour regarder des films ou écouter de la musique en ligne à d'autres moment, que ce soit à partir du smartphone, ou devant la TV la nuit sans déranger les voisins. Cette double fonctionnalité DD / Bluetooth en fait un appareil très complet. Je reprocherais quelques petites choses: l'appareil ne signale pas un peu à l'avance que la batterie est vide (ça coupe sans prévenir), et les embouts font un peu mal aux oreilles au bout d'en moment, même les plus petits. Le nouveau logiciel fourni par Sony pour gérer la bibliothèque musicale est vraiment trop minimaliste, du coup je préfère continuer d'utiliser l'ancienne version Media Go qui était fournie avec mon ancien Walkman.
Good
Excellent
Excellent
Good
Translation currently unavailable, please try again
Great for swimming
NW-WS623 27/09/2020 by Pete33 (United Kingdom) Verified Purchaser Verified
I brought it 3 weeks ago for swimming in a Pool and it works great
Good
Good
Good
Good
Kann fast alles, aber doch nicht ideal
NW-WS623 05/09/2020 by uboti (Germany) Verified Purchaser Verified
Habe den Kopfhörer vor allem wg. Wasserdichtigkeit und der Option Bluetooth und/oder Musiktitel direkt auf Gerät abspeichern gekauft. Wollte ihn vor allem für's Joggen verwenden. + Passform (verschiedene Ohreinsätze) + Gewicht/Halt am Kopf + Ausstattung + Für mich guter Sound + Umgebungsgeräusche werden gut abgeschirmt - Wenn nicht oft verwendet sind die vielen Tasten z.T. etwas fummelig zu Steuern, bzw. man muss den Hörer abnehmen, um zu sehen, welche Taste welche ist - Für Joggen aus meiner Sicht gar nicht geeignet. Jedes Aufsetzen des Fußes ergibt ein dumpfes Geräusch. Die Musik wird damit aus meiner Sicht unhörbar. Klingt dann z.T. wie das Leiern bei einem alten Walkman. Fazit: für ruhige Sportarten, Schwimmen, Radfahren, ... perfekt, auch für Arbeiten in Haus und Garten, da gleichzeitig ein wenig Gehörschutz. Für Sportarten, die Stöße erzeugen... geht gar nicht!
Good
Good
Good
Good
Translation currently unavailable, please try again
Fantásticos auriculares para nadar.
NW-WS623 01/08/2020 by Cruizg (Spain) Verified Purchaser Verified
Sorprendido por la calidad de sonido al nadar. Además los auriculares no se mueven nada y no entra nada de agua.
Good
Excellent
Excellent
Good
Translation currently unavailable, please try again
DURADERO
NW-WS623 19/07/2020 by wasp22372 (Spain) Verified Purchaser Verified
ES EL SEGUNDO QUE TENGO Y EN PISCINA ES EL MEJOR QUE HE PROBADO
Excellent
Good
Excellent
Excellent
Translation currently unavailable, please try again
en panne au bout de 10 jours
NW-WS625 11/06/2020 by rasfwi (France) Verified Purchaser Verified
je l'ai utilisé 5 fois dans mas piscine, au bout du 2ieme jour une oreille s'est mise a grésiller et 2 jours après il ne s'allume plus
Fair
Fair
Average
Fair
Translation currently unavailable, please try again
Calidad.
NW-WS623 11/06/2020 by Liii92 (Spain) Verified Purchaser Verified
El producto está cumpliendo con lo que ofrece. Aún no lo he utilizado como reproductor. Únicamente como auriculares bluetooth y estoy satisfecha. Pensé que me costaría más adaptarme al formato pero resulta bastante cómodo aunque poco discreto. No se mueven del sitio. Buen sonido reproduciendo música. En las llamadas me escuchan y se escucha muy bien.
Excellent
Excellent
Good
Good
Translation currently unavailable, please try again
Non sono riuscita a usarlo.
NW-WS623 01/06/2020 by Vangiulia (Italy) Verified Purchaser Verified
SICURAMENTE sarà un ottimo prodotto, anche in relazione al prezzo pagato abbastanza elevato, ma ho trovato spiegazioni molto limitate e poco chiare , non sono riuscita ancora ad usarlo.
Poor
Poor
Good
Poor
Translation currently unavailable, please try again
Ciao, ti ringraziamo per il feedback.
Ti invitiamo a dare un'occhiata alla Guida (manuale web) disponibile sul nostro sito qui dove trovi maggiori informazioni sull'uso del Walkman: https://bit.ly/3ePO3ro (copia e incolla il link in una nuova finestra del tuo browser). Qualora avessi bisogno di un'assistenza, contattaci e saremo lieti di fornirti supporto: http://bit.do/fFqc5.
Servizio di supporto alla clientela Sony