Hear just how far your
WF-1000XM4 headphones can go

Go deeper into sound and discover how to make the most of your new WF-1000XM4 headphones. Here you'll discover how to use and customise the range of features at your fingertips and make your sound truly yours.

Discover all your headphones have to offer


Getting started
Using your headphones for the first time

There are three ways to pair your WF-1000XM4 to your device.



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Set your headphones to pairing mode

Hold down the L and R sensors on your headphones for around 5 seconds to enter pairing mode. 

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Pair your device

Select your WF-1000XM4 headphones and connect to them via Bluetooth.

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Connect with Google Fast Pair

Just put your headphones into pairing mode near your Android phone and Fast Pair will connect them with a single tap. 


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Listen to your WF-1000XM4 at their best with the Headphones Connect app

Download the Headphones Connect app to adjust settings like touch controls, ambient sound settings and even check that you’re wearing your headphones correctly. 

Finding the best fit for your headphones

With the Headphones Connect app you can find the optimal size earbud tips for you.

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See how you can get the clearest sound

Watch this tutorial to learn how to fit your headphones for the best possible sound quality.

Sound Features
Adaptive Sound Control 

With Adaptive Sound Control the Headphones Connect app detects what's happening around you and adjusts Noise Cancelling or Ambient Sound Control settings for you.

2 screens from the Headphones Connect app showing how to enter Adaptive Sound Control settings and how to turn on detection of actions
How to start and adjust Adaptive Sound Control

Just open the Headphones Connect App and switch it on to use its default detection mode. 

If you want to customise it even further, you can adjust Noise Cancelling or External Sound Capture preferences through the app.

Action based settings

The Headphones Connect app detects what’s happening around you and what you’re doing. Then it adjusts settings like Noise Cancelling and Ambient Sound levels automatically. So, if you’re running, ambient sound levels might go up, then go down when you’re sitting in a cafe.


2 screens from the Headphones Connect app showing how to choose different action modes and change the settings to your liking
How to get started with Action based settings

Enable "Detection of Actions" in your Headphones Connect app to begin with the default detection settings. 

You can stick with default settings or change them to your liking, for example, putting Ambient Sound levels up when you're walking to hear the world around you.



Noise Cancelling and Focus on Voice

Shut the world off and hear only what you want to hear – from nothing at all to voices only.

Changing settings by location

Set up your headphones to change settings to your liking at the locations you visit frequently.


Speak-to-chat

Set up your headphones so that when you want to have a conversation, all you need to do is start talking.

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How Speak-to-chat works

Watch the video to see how Speak-to-chat works on the WF-1000XM4.

Sound quality

Fine-tune your equaliser settings and adjust your streaming and upscaling settings for a better listening experience that suits your taste.

Get the sound just right

Find the sound that’s perfect for you and for everything you listen to, with an equaliser, high-quality Bluetooth settings and audio upscaling from DSEE Extreme.

Discover sound from all around

Find out how to try a whole new sound experience with revolutionary 360 Reality Audio


Immerse yourself in sound all around you with 360 Reality Audio

360 Reality Audio is an immersive music experience that lets your WF-1000XM4 headphones create a 360 spherical sound field — so you can enjoy music from every direction. Just head to the Headphones Connect App to get started.


How to listen to 360 Reality Audio

Get started with 360 Reality Audio and find out how to stream 360 Reality Audio tracks on your phone.


Voice & Touch customisation

Find out how to set up your Voice Assistant and customise Touch Sensor functions.

Voice Assistant

Find out how to use the Voice Assistant on your WF-1000XM4 headphones. It's as easy as asking, "Hey Google, what is the weather today?" to know whether you need to grab your coat on the way out.


2 screens from the Headphones Connect app showing how to open Voice Assistant settings and how to select the assistant of your choice.
How to set up Voice Assistant

Open your Headphones Connect App and activate your Voice Assistant from the System tab. Then just select the Voice Assistant you normally use (Google, Alexa, Siri) to get started.

Touch Sensor functions

Set up your headphones' Touch Sensor functions so that they work most intuitively for you.


Aftercare & Support
Cleaning your headphones

Find out how to keep your WF-1000XM4 headphones clean the right way, without damaging them.


4 images showing, the connectors on each earbud, how to clean an earbud, where they sit int he carry case and how to clean them in the carry case.
Keeping your earbuds clean

Clean your earbuds often to keep them in optimal condition. If the outside of the headset or the charging case get dirty, wipe them clean with a soft dry cloth.

If the headset is particularly dirty, soak a cloth in a dilute solution of neutral detergent, and wring it well before wiping. Do not use solvents such as thinner, benzene, or alcohol, as they may damage the material. 

Commonly asked questions

Have a question that needs answering? Check here first and learn about the most frequently asked questions from other WF-1000XM4 ear bud users.

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Help guide

Find out everything you need to know about your headphones

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Support and News

Find update information, News and Alerts.

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Community – to discuss topics

Join and discuss on a range of topics about your headphones