Article ID : 00123441 / Last Modified : 01/08/2018

How do I perform a software update for my TV?

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Updating the TV to the latest software allows you access to the newest features and fixes specific problems.


  • Read the instructions carefully or you could end up causing the TV to become unresponsive or require a repair.
  • Don't turn the TV off or disconnect it from the power while it's updating.
  • Don't press any buttons, except the ones mentioned in the instructions.
  • Stop any recording before you start with the firmware update.

The steps to update the software differ depending on the menu system on your television. 

For Android TV models:

For more details, visit the following FAQ:

How do I perform Firmware/Software Updates for my Android TV?

For other models:

The update method is different for TVs connected to the Internet and TVs that are not connected to the Internet.

If the TV is connected to the Internet:
By executing a Software Update, your TV immediately obtains the latest software from the Internet and then updates.

The steps to update the software differ depending on the menu system on your television.

NOTE: A Software Update Required message may appear when trying to access Internet video services.  If this message is displayed, follow the steps below to update the software on the TV.
Start the process by pressing the Home button on the remote control.  Depending on what is shown on your screen, follow the appropriate steps below:

  • If icon (Help) is displayed in the top-right corner of the screen:
  1. Select icon (Help).
  2. Select Customer Support.
  3. Select Software Update.
  4. Select Yes to start installing the update.
  • If  icon (Help) is NOT displayed in the top-right corner of the screen:
  1. Select Settings.
  2. Select Setup or Product Support.
  3. Select Software Update.
  4. Select Yes to start installing the update.
  • If a Software Update option is not available in your menu:

Some older TVs do not have the ability to force the TV to search for a software update. These TVs may only display an option to receive an Automatic Software Update .  Be sure this option is set to On if available. When this option is set to On, the TV will automatically search for software updates when the TV is in standby mode and you will be prompted to install the update once it is downloaded. 


If the TV is not connected to the Internet:

By setting Automatic software update to On, the latest software in its release stage is automatically transmitted to the TV via broadcast waves and the software updates.
How to receive an automatic software update.

If you want to update the software now, you can download a firmware update for free from the Sony Support website. Follow the steps below and then save it to a USB stick and install it on your TV:

  1. Type your TV model name in the search box of the Sony support homepage.

    If you do not know what your model number is, please check the sticker at the lower left corner of your TV's back panel.

  2. Navigate to the "Downloads" section and select the Firmware download button.
  3. Follow the instructions on the website to download the update to a USB flash drive, and perform the update on your TV.


  • A firmware update via our support pages is only available to models with USB software update capability.
  • For models without USB software update capability (often older models), service assistance is required.