Frequently asked questions - PREMIUM SERVICES

Q: I purchased a service with an activation code; how do I activate my warranty?

A: To activate the warranty you purchased, please click here and simply follow the steps.

Q: I would like to access the terms and conditions for Sony extended service plans.
A: You can access the generic terms and conditions for our extended service plans here; select your country and language, and then click on the link of the conditions, at the bottom of the page.

Q: Which Sony products are compatible with Premium Services?

A: Sony provides extended warranties for all the following Sony devices: BRAVIA, camcorders, Cybershots, Alpha cameras, lenses, Home Audio solutions and Personal Audio solutions.
For Xperia and Playstation devices, please check our dedicated websites to get more information.

Q: What is the difference between Premium Services, extended service plan, extended warranty and complete cover?

A: Extended service plan is a generic term to define extended warranty and complete cover services. Extended warranty is the extension of the manufacturer's warranty. Complete Cover service is an extended warranty service topped with a mishap cover.