Frequently Asked Questions for PlayMemories Home

This page introduces Frequently Asked Questions (FAQs) and useful information for PlayMemories Home.

If your questions aren't covered in this article, don't hesitate to type your query in the search bar on the Sony support website.

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Installation

Importing

Disc creation

Others

NOTE: Also refer to the Help page.

 Installation

How to:

• How to install the PlayMemories Home software.

Troubleshooting:

• PlayMemories Home won’t launch.
• I cannot install or uninstall the software when the message PlayMemories Home is running is displayed.
• Errors during PlayMemories Home installation: "PMB.msi" or "MergeModule x86.msi installer failure"

 Importing

How to:

• How to import or transfer photos and videos to a Windows computer using the PlayMemories Home.
• How to import or transfer photos and videos to a Macintosh computer using the PlayMemories Home.

Troubleshooting:

• AVCHD and MPEG-2 movies cannot be imported using PlayMemories Home.
• I cannot save data on my computer by wirelessly connecting using PlayMemories Home.
• Error: Connect a device or media to the computer. is displayed on the import screen and the camera is not recognized when attempting to import images with PlayMemories Home.

 Disc creation

How to:

• How to burn videos to a disc using PlayMemories Home.

 Others

How to:

• How to run PlayMemories Home Settings Initialization Tool (Windows).
• Files with the extensions MODD, MOFF, and THM are generated when importing images with PlayMemories Home. Is it OK to delete those?