Article ID : 00172063 / Last Modified : 14/08/2019

Unable to display audio or video on the BRAVIA TV from the 4k Ultra HD Blu-ray Disc

The TV does not display video or sound when trying to view a 4K Ultra HD Blu-ray disc.

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If you are experiencing this issue with Sony’s 4K UHD Blu-ray Disc player, please follow the steps below.

  1. Please update the Blu-ray Disc player to the latest software.
  2. Disconnect and connect again the HDMI cable. 

  3. From the Screen Settings menu on Blu-ray Disc player, change the 4K Upscale Setting from Auto1 to Auto2.
    1. Using the Blu-ray Disc player remote, press the Home button.
    2. Select Setup.
    3. Select Screen Settings.
    4. Select 4K Upscale Setting.
    5. Select Auto2.