Article ID : 00227306 / Last Modified : 29/04/2019

The volume levels for broadcasts and apps are different when using an external speaker via HDMI (eARC/ARC)

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Depending on the app, the volume of the surround sound may be set louder than TV broadcasts.

NOTE: You can reduce the volume difference by setting the digital audio output to PCM with the following procedure. However, PCM cannot output surround sound.

  1. Press the Home button on the remote control.
  2. Select  Settings.
  3. Select Sound in the TV category.
  4. Select Digital audio out.
  5. Select PCM

For apps:

  • YouTube, Netflix, etc.