The volume level for broadcast and apps are different when an external speaker is connected to the eARC/ARC HDMI port
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
Depending on the app (streaming device), the surround sound volume may be louder if it's streaming from a device that's connected to the (eARC/ARC) HDMI port on your TV. To reduce the volume difference, set the Digital audio output to PCM following the steps below.
NOTE: PCM doesn't output surround sound.
- Press the Home button on the remote control.
- Select
Settings.
- The next steps will depend on your TV menu options:
- Select Sound → Digital audio out → PCM.
- Select Display & Sound → Audio output → Digital audio out → PCM.
For apps:
- YouTube™, Netflix, etc.
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