Article ID : 00238871 / Last Modified : 03/01/2020

My TV doesn't connect to a wireless network after turning it on or the network (SSID) list isn't displayed

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    software update is available to resolve this issue, please ensure you have the latest update for your TV. If you can't update the software, power reset the TV and then try the update again.

    The issue may occur again if the TV is off and it loses internet connection. In this case:

    • Turn off the power-saving feature of your router. This feature stops the Wi-Fi signal periodically.
    • Avoid manually turning off the router. We recommend keeping the router on.