Why can't I optimise apps (personalisation)?
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
In some operating environments, the optimisation of the application may be unsuccessful. If this occurs, try the following:
- Make sure the application you are trying to personalise is updated to the latest version.
- Perform 360 Reality Audio Setup again from the Sony | Headphones Connect app.
Note on Amazon Music app: As of October 2021, you can't optimise the experience on Amazon Music app with the Sony | Headphones Connect app. You will need to enjoy the 360 Reality Audio tracks with an Amazon Music Unlimited subscription without personalisation.
Register your product
Get access to all information, keep your product up to date and enjoy great deals
Sony Community
Visit our Community and share your experiences and solutions with other Sony customers
Contact support
Contact your Sony Support team
Repair & Warranty
Book, track or maybe even avoid a repair
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product
