Article ID : 00253073 / Last Modified : 16/10/2020

How do I force restart my phone?

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    If you're experiencing problems with your phone, or your phone is stuck, a forced restart is an excellent way to troubleshoot. 

    How to force the device to restart or shut down

    1. Long press the power key and the volume up key at the same time until your phone vibrates.
      • If you wish to force restart the device: release the keys at this point, and the device will restart.
      • If you wish to force shut down the device: continue pressing the keys. After a few more seconds, the device will vibrate 3 times and turn off.

    How to turn on your device

    1. Long press the power key until the phone vibrates.
    2. Enter your SIM card PIN when requested, then tap   (Done icon).
    3. Wait a moment for the phoneto start.
    4. If a forced restart procedure doesn't succeed, you should try the 2-minute restart procedure.

    How to force a 2-minute restart

    1. Long press both the volume up key and the power key for 2 minutes, ignoring any vibrations.
    2. Release the keys. The phone turns off automatically.
    3. Charge the device until a charging icon appears on the screen.
    4. Turn on your device.