Article ID : 00254139 / Last Modified : 17/11/2020

TV has no sound or picture when connected to a PS5 with an HDMI cable

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. This issue will be addresse in a future software update. Please bookmark this page and check back periodically for updated information.

    In the meantime, you can use this workaround to temporarily resolve the issue:

    This setting change will down-convert the 4K120hz signal to 4K60hz, so be sure to update the TV software when it becomes available.

    1. Change the HDMI® Signal Format setting to Standard format or Enhanced format (Dolby Vision) for the HDMI input the PS5 is connected to.
      1. Select SettingsWatching TVExternal inputsHDMI signal format 
      2. Select the HDMI input the PS5 is connected to (either HDMI 3 or HDMI 4), and then change the setting to Standard format or Enhanced format (Dolby Vision).
    2. On the remote control, press and hold the Power button until Restart appears on the TV screen, and then press Enter to restart it.