Set up and Troubleshoot Amazon Prime Video
Choose a different Video Streaming Service
Prime Video is an online service available for Amazon Prime members for online streaming of movies and TV episodes. Please note, not all streaming services are supported on all models. Some older models may not have internet connection capability. Please refer to your product manual for details.
Getting started
- Connect your device to the internet
- Sign up for Prime Video
- How to set up Amazon Prime Video and register your TV
Troubleshooting
- How to force stop an app on Android TV
- Some apps such as Amazon, Netflix, and YouTube do not work on my Android TV after a software update
- Issues While Playing Prime Video Titles
- When selecting content on the Amazon Prime Video app, the sound is heard but the screen freezes
- Error 9353 appears on the Amazon Video app of the Android TV
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