Article ID : 00268911 / Last Modified : 21/09/2021

SRS-XG500 delivered in white box without manual

    A few units of the SRS-XG500 Wireless Speaker that were not packed in the proper retail packaging have been erroneously mixed with the normal sales stock. 
    Apart from being packed in in a plain white box bearing a “Not for Sale” sticker, the manual and warranty card are also missing. 

    Can I use this SRS-XG500 Wireless Speaker?

    Despite being bereft of the original packaging, the device is perfectly fine and conforms to the market standards. These units also bear the same compliance markings as other SRS-XG500 Speakers. Furthermore, you can download the manual and consult the Help Guide on the SRS-XG500 product page. The warranty card can be downloaded here. Please don’t hesitate to remove the "Not for Sale" sticker.

    If you still prefer getting the original packaging, please contact your dealer. We apologise for the inconvenience caused and hope you will enjoy your Wireless Speaker.