Go deeper into sound and discover how to make the most of your new WH-1000XM5 headphones. Here, you'll discover how to use and customise the range of features at your fingertips and make your sound truly yours.
There are three ways to pair your WH-1000XM5 to your device.
Just put your headphones into pairing mode near your Android phone and Fast Pair will connect them with a single tap.
Pop-up pairing guidance appears on nearby Windows 11 or Windows 10 devices when pairing mode is selected.
The first time you turn on the headphones, they will automatically enter pairing mode. Next time you want to pair, press and hold the power button for 5 seconds. The indicator will repeatedly flash twice and you will hear the voice guidance say “pairing”.
Download the Sony | Sound Connect app to adjust settings, including Multipoint Connection, Quick Access controls, Ambient Sound mode, and more. Lots of the settings we mention on this page can be tailored to your preferences using the app.
To have access to all the functions available to you within the app, you will be required to sign in or create an account.
The WH-1000XM5 headphones feature intuitive touch control settings – for example, push the button on the left side to switch from Noise Cancelling to Ambient Sound, or use the touch panel on the right side to play or pause music, skip tracks, change volume, and more.
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Watch this video to find out how to control playback, volume, incoming calls, and more, using simple touch controls.
Connect your headphones to two Bluetooth® devices simultaneously, so you can wait for an incoming call on one device while listening to music on the other.
With Adaptive Sound Control the Sound Connect app detects what's happening around you and adjusts Noise Cancelling or Ambient Sound Control settings for you.
Just open the Sound Connect app and switch it on to use its default detection mode.
If you want to customise it even further, you can adjust Noise Cancelling or External Sound Capture preferences through the app.
This feature learns how you use the headphones while using Adaptive Sound Control and switches settings at an optimal time.
Just enable this setting and follow the on-screen prompt to sign into your Sound Connect app account.
The Sound Connect app detects what’s happening around you and what you’re doing. Then it adjusts settings like Noise Cancelling and Ambient Sound levels automatically. So, if you’re running, ambient sound levels might go up, then go down when you’re sitting in a cafe.
In your Sound Connect app, within the Adaptive Sound Control setting, enable “Detection of Actions” to begin with the default detection settings.
You can stick with default settings or change them to your liking, for example, putting Ambient Sound levels up when you're walking to hear the world around you.
Shut the world off and hear only what you want to hear – from nothing at all to voices only.
Don't miss out on your favourite sounds, no matter where you are. Adaptive Sound Control can cancel external noise, while also letting in voices so you don’t miss important announcements, for example, on your daily commute.
Set up your headphones to change settings to your liking at the locations you visit frequently.
Set up your headphones so that when you want to have a conversation, all you need to do is start talking.
Fine-tune your equaliser settings and adjust your streaming and upscaling settings for a better listening experience that suits your taste.
Find the sound that’s perfect for you and for everything you listen to, with an equaliser, high-quality Bluetooth settings and audio upscaling from DSEE Extreme.
Find out how to try a whole new sound experience with revolutionary 360 Reality Audio.
360 Reality Audio is an immersive music experience that lets your WH-1000XM5 headphones create a 360-degree spherical sound field — so you can enjoy music from every direction. Just head to the Sony | Sound Connect app to get started.
Get started with 360 Reality Audio and find out how to stream 360 Reality Audio tracks on your phone.
Learn how the Voice Assistant, Quick Access button, Wearing Sensor and Quick charging functions work.
Find out how to use the Voice Assistant on your WH-1000XM5 headphones. It's as easy as asking, "Hey Google, what is the weather today?" to know whether you need to grab your coat on the way out.
Open your Sound Connect app and activate your Voice Assistant from the System tab. Then just select the Voice Assistant you normally use (Google, Alexa, Siri) to get started.
With Quick Access, you can configure these headphones to resume Spotify music playback with two or three taps – no need to touch your smartphone.
In the System menu, find the Quick Access setting. Select the cog icon to adjust what the Quick Access [NC/AMB] button does. E.g. Press the [NC/AMB] button two times to resume Spotify.
Instant pause. Instant play.
If you need to take your headphones off for a moment, the music will automatically pause. When you put them back on again, the music will resume where you left off.
All day power and quick charging.
If you are in a hurry, you can benefit from Quick charging. A 10-minute charge will give you 5 hours of playback!
If you have a USB PD-compatible AC adapter (not included), your headphones will charge even faster, giving you 3 hours’ worth of battery life after just 3 minutes.
Find out how to keep your WH-1000XM5 headphones clean the right way, without damaging them.
When the headset exterior is dirty, wipe it clean with a soft dry cloth. If the headset is particularly dirty, soak a cloth in diluted neutral detergent, and wring it well before using it to clean the headset. Do not use solvents such as thinner, benzene, or alcohol, as they may damage the finish on the surface of the headset or cause other damages.
Keep your headphones up-to-date with the latest firmware releases.
When using the Sony | Sound Connect app, it will let you know when there is a new update to download.
Make sure you have the latest firmware updated on your headphones so any bug fixes and improvements will be applied.
If you haven’t already downloaded the Sound Connect app, you can download it via the links and QR codes below.
Have a question that needs answering? Check here first and learn about the most frequently asked questions from other WH-1000XM5 headphone users.
The noise cancelling circuit senses outside noise using built-in microphones and sends an equal-but-opposite cancelling signal to the headset. By producing this countersignal, your headphones block a large part of external sound sources. However, it’s important to remember the following:
For further information, read the following article.
Sound can only travel if there is a medium to transport it, such as air, water, glass, or metal. If you stand in an empty room with a speaker playing music, you will hear the music. However, if the air from this room is removed, the speaker will still function, but you won’t hear any sound as there’s no medium to transport the sound waves.
You may hear external sound when using Noise Cancelling due to:
Read the article to learn how to improve noise cancellation.
You can check the specifications of your device on the model support page to confirm if your TV and Bluetooth® headphones, speakers, or soundbar support A2DP (Advanced Audio Distribution Profile).
Place the connected device where you usually use it with the headset and play music or sound for at least 2 minutes. After that, immediately tap “Help" in the “Sony | Sound Connect” app and select “Bluetooth Signal Strength Check” to display the results.
Find out everything you need to know about the WH-1000XM5.
Get the latest firmware update information, news, and alerts.
Join in and discuss a whole range of topics related to your headphones.
