Article ID : 00229053 / Last Modified : 11/09/2019Print

Amazon Alexa does not work with my wireless Bluetooth headphones

Audio cannot be input via Amazon Alexa even after changing the headphone’s button functions to Amazon Alexa.

    IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product.

    First, check out the requirements for using Amazon Alexa with your wireless headphones.

    >>> Guide to Using Amazon Alexa with wireless headphones <<<

    If you're still struggling, try the following:

    • Don't forget to configure the headphone's button functions to Amazon Alexa.To use Amazon Alexa, you must change the headphone's button functions to Amazon Alexa with the “Headphones Connect” app.
    • Have you tried initialising Amazon Alexa?
    • Are you operating the headphone buttons correctly:
      • How to input audio:
        • Press the button briefly before inputting audio.
      • Cancelling audio input:
        • Press the button briefly again to cancel audio input.
          The function will be cancelled automatically if no audio is input.