Article ID : 00238785 / Last Modified : 30/03/2023Print

I can't update the Walkman player software

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The following conditions can prevent the Walkman from completing a software update:

    The Wi-Fi connection status is unstable 

    • Try to update the device in a location with a good Wi-Fi connection.

    The battery level of the player is less than 60%

    • Update the Walkman while it is charging and has at least 60% battery charge. If the battery is too low, the power may turn off during the update and, as a result, the player may not restart.

    The free space of the internal shared storage is less than 2GB

    • Before attempting to update the software, check the capacity of the internal shared storage.

    Swipe the Home screen upwards and select Settings icon (Settings) → storage.

    • If the free space is less than 2GB, increase the free space by transferring data to a computer or other device.

    The player does not proceed from the system update screen

    • Make sure system updates are set to [Allow]. A device set to [Do Not Allow] will impede the update procedure. Try the following workaround:
    1. Select Settings icon (Settings) → Apps & notifications → See all xx apps to show all installed apps.
    2. From the dotted menu at the top right of the screen, select Show system → System Update → Permissions.
    3. Turn the Storage item to ON.