Article ID : 00261443 / Last Modified : 02/12/2022Print

Frequently Asked Questions for using Amazon Alexa with an audio device

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.


    1. Basic Information
    2. How to use
    3. Troubleshooting

    1. Basic Information

    Q1. What is Alexa?

    Alexa is Amazon‘s cloud-based voice service. Cloud-based refers to services provided over the internet.

    Q2. What can a Wireless Speaker do with Amazon Alexa?

    You can use voice commands on an Amazon Alexa-enabled device (Amazon Echo, Echo Dot etc.) to operate certain functions on your wireless speaker.

    • Playback or stop music
    • Go to the previous or next track
    • Set the volume control

    Note: Operations such as power on or off, switch input, and changing the sound mode are not supported.

    Q3. What do I need to connect an Amazon Alexa device to my Wireless Speaker?

    To use Amazon Alexa with a wireless speaker you need:

    • An Amazon Alexa-enabled device, such as an Amazon Echo, Echo Dot etc.
    • A mobile device that can connect to the Google Play Store or Apple App Store, to perform the initial setup with an Amazon Alexa-enabled device.
    • A home network with Wi-Fi (wireless) capabilities. Both devices must be connected to the same Wi-Fi network.
    • The Sony | Music Center app
    • An Amazon account

    Q4. What streaming services are compatible with Amazon Alexa?

    The following streaming services are compatible with Amazon Alexa:

    • Amazon Music
    • Spotify
    • TuneIn
    • Deezer
    • TIDAL


    • You may be required to activate the account link and skills on the Alexa app, depending on the streaming music service.
    • Some music service providers may change the available music services without notice.

    2. How to use

    Q1. How do I perform the initial setup to use Amazon Alexa functions?

    To set up Amazon Alexa with a wireless speaker:

    1. Install the Music Center app on your smartphone.
    2. Connect the smartphone and Wireless Speaker to the same network.
    3. Open the Music Center app on your smartphone.
    4. Follow the on-screen instructions to complete the setup.

    Q2. What voice commands can I use with Amazon Alexa?

    Amazon Alexa uses preset voice commands to operate connected devices. You can try the following voice commands:

    • Alexa, play music on the Wireless Speaker
    • Alexa, play some Jazz music on the Wireless Speaker
    • Alexa, play Bruno Mars on the Wireless Speaker
    • Alexa, turn up the volume on the Wireless Speaker
    • Alexa, turn down the volume on the Wireless Speaker
    • Alexa, stop the music on the Wireless Speaker
    • Alexa, play the next song on the Wireless Speaker
    • Alexa, play the previous song on the Wireless Speaker
    • Alexa, pause music on the Wireless Speaker


    • You can set your own device name, but the recognition accuracy of the, Inc. service can change depending on the device name. We recommend using Wireless Speaker as the device name.
    • For other voice commands, enter the words Alexa Help Voice Commands in your internet browser to search for and find help with Amazon Alexa commands.

    Q3. How do I unregister my device from Alexa?

    Sign out from the Alexa setting of the Music Center app.

    3. Troubleshooting

    Q1. Initial setup of the Music Center app fails for Sound Bar or Wireless Speaker.

    Q2. Alexa does not discover my Sound Bar/Wireless Speaker after the initial setup on the Music Center app.

    Q3. The Amazon Alexa (Amazon Echo, etc.) cannot recognize the Sound Bar/Wireless Speaker, saying that the device is offline.