Article ID : 00272457 / Last Modified : 25/11/2021

The sound skips or noise is generated

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Follow these troubleshooting steps in the order they are listed in this article to resolve the issue:

    1. Set the RF Channel to Off, then back On
      • Select SetupAdvanced SettingsSpeaker SettingsWireless Speaker SettingsRF Channel to Off, then set to On.
    2. Set the Wireless Playback Quality to Connection
      • Select SetupAdvanced SettingsSpeaker SettingsWireless Speaker SettingsWireless Playback Quality to Connection.
    3. Place the control box and the speakers at least 1.5 m (5 ft) away from any wireless LAN router, as shown in the image below (a).
      Example of installing the control box and speakers

      Note: The issue can be improved by changing the wireless LAN router antenna’s direction or angle.
    4. Check the control box installation condition and wireless environment:
      • If a device that generates electromagnetic radiation is nearby, such as a wireless LAN device or microwave oven, move the speaker system away from that device.
      • Turn off any other wireless LAN devices not in use to reduce interference, and check if the issue is resolved.
        Note: If the issue is resolved, change the network connection of the device from wireless LAN to wired LAN, if possible.
      • If the control box and speakers are too far away from each other. Bring them closer together.
      • Remove or move any obstacle between the control box and the speakers.
      • Make sure the control box front panel display is not hiding.
      • Move the control box, change the direction of the control box, or install the control box far away from the TV.
      • Interference between the network connection and speaker connection may occur. Try one of the following:
        • Change the wireless LAN connection of the control box and the router to a wired LAN connection.
        • Switch the band of the wireless LAN router to 2.4 GHz, then set up the wireless network connection between the speaker system and the wireless LAN router again using a 2.4 GHz band.
    5. Reset the speaker system.
      Note: For details on how to reset the speaker system, refer to the Help Guide.

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