Article ID : 00274083 / Last Modified : 28/12/2021

I can't set up Amazon Alexa: Sound Bar appears offline in the app

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Follow these steps to add the Sound Bar to the Amazon Alexa app:

    1. In the Amazon Alexa app, select DeviceAll devices. Locate the Sound Bar model displayed as offline, then delete it.
    2. Use the Sony | Music Center app to set up the Sound Bar with Amazon Alexa again:
      1. Connect the Sound Bar to the same Wi-Fi network as your smartphone.
      2. Open the Sony | Music Center app, select Speaker & Group, then select the Sound Bar.
      3. Follow the on-screen instructions to complete the Amazon Alexa set-up.

    Note: This procedure is confirmed as of December 2021. For the latest information, refer to the Help Guide or application support page.