Article ID : 00173776 / Last Modified : 13/05/2019

Notes on using OLED TVs (about image retention)

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OLED displays may experience image retention if an image is continuously displayed for a long period of time.
To protect the screen, avoid using images that are susceptible to image retention as much as possible and adhere to the following precautions.

    1. Scenarios that may cause image retention
    2. Functions that can reduce the risk of image retention
  1. Scenarios that may cause image retention

    Generally, due to the characteristics of the materials used for OLED displays to achieve high-definition imaging, the display is susceptible to screen image retention.

    The following are examples of images that may cause image retention:

    • Content with black bars either on the top and bottom and/or the left and right-hand side of the screen (for example, Letterboxed, 4:3 screen)
    • Static images such as photos
    • Video games that might have static content in some part of the screen
    • On-screen menus, program guides, channel logos etc.
    • Static content from applications
    • On-screen tickers, such as those used for news and headlines

  2. Functions that can reduce the risk of image retention

    1. Functions that automatically reduce and prevent image retention on the panel equipped in the TV:

      To protect the TV from screen image retention, this TV has certain functions that will adjust the screen automatically.
      NOTE: Some functions can also be run manually.

    2. How to manually reduce the risk of image retention:

      You can reduce the risk of image retention by manually changing certain settings on your TV.

      • After using the TV, use the power button on the TV or the remote control to turn the power off, and leave it off for about the length of one night. It is recommended that you perform this operation every time you use the TV.

      • Fill the screen by changing Wide mode to eliminate the black bars.
        Select Wide mode instead of Normal mode.
        1. Press the ACTION MENU on the remote.
        2. Select Wide mode.
        3. Select Wide zoom, Full or Zoom.
      • Turn off the On Screen Display (OSD) by pressing the DISPLAY button, and turn off the menus from connected equipment. For details, refer to the instruction manual of the device.
      • Avoid displaying static images with bright colours (including white), clocks or logos on any portion of the screen.
      • Set the picture settings based on the ambient conditions.
        Standard is recommended for home use and when viewing content that often displays the station logos, etc.
        1. Press the ACTION MENU on the remote.
        2. Select Picture adjustments.
        3. Select Picture mode.
        4. Select Standard.