IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
Headphones volume may shift to the Ringer and Alerts volume level when:
- the lock sound on the iPhone is played.
- a typing sound occurs using the iPhone keyboard.
You can solve this by disabling the Lock Sound and Keyboard clicks functions:
- On the Home Screen, select Settings.
- Select Sounds & Haptics.
- Change the Lock Sound function and Keyboard Clicks function to OFF.